These terms apply to all users of this website. If you do not accept
these terms then you should immediately stop using this website.
Your use of the website confirms your acceptance of these terms.
We cannot guarantee that you will always be able to access the website;
this website is made available
on the basis that we are excluded, to the extent permitted by law, from all
liability for any loss or damage however it arises out of the use of this website
or reliance on its content.
We will not share your details
with third party organisations. The information that you give and that
we obtain through you using this website may be used by this Company (sparkipuss)
and by other companies in the same group ("Group Companies") for
purposes in connection with your use of this website and other websites operated
by Group Companies and also for marketing activities of this Company and
other Companies in that Group. By using this site you confirm your consent
to this. If you do not want to receive any marketing information from this
Company and/or other Group Companies then please notify
Our contract and product availability
A contract for us to supply you with goods or services will only be created when
we accept your order (which we may do in writing, by email or by fulfilling
that order). Goods and services advertised on this website may not actually
be available when you place your order as we reserve the right to withdraw
services at any time. As we process your order, we will inform you by e-mail
if any products you order turn out to be unavailable.
We will endeavour to deliver
goods and provide services on the basis and in accordance with the timescales
mentioned on this site but we will have no liability if we are delayed in
or prevented from providing the goods/services by factors beyond our control.
Credit/debit card security
When the order is placed at our website,
credit card numbers remain encrypted
until they reach the secure servers of our payment processing agents.
We do not retain credit card details on our computers. Where an order
is place over the phone and credit/debit card details are taken,
all records of card details are shredded as soon as the transaction
has been authorised.
By law, retail customers in the European Union have the right to withdraw
from the purchase of an item within seven working days of the day after
the date the item is delivered. If for any reason you are unhappy with
your purchase, you can return it to us in its original condition within
7 days of the date you received the item, unopened (with any seals
and shrink-wrap intact, clothing must have labels attached) and we
will issue a full refund for the price you paid for the item. We can
only accept the return of opened items if they are faulty.
You have the
right to return a faulty item within a reasonable period of time.
Please keep all the warranty information that accompanies your item
as this may be needed should there be a fault.
If you take delivery of
a sparkipuss package and the contents have been damaged in transit, you
can return the item(s) to us within 30 days of receipt for exchange.
Please contact us to organise a return.
When ordering goods from sparkipuss.com for delivery overseas
you may be subject to import duties and taxes, which are levied once
the package reaches the specified destination. Any additional charges
for customs clearance must be borne by you; we have no control over
these charges and cannot predict what they may be. Customs policies
vary widely from country to country, so you should contact your local
customs office for further information. Additionally, please note that
when ordering from sparkipuss.com, you are considered the importer
of record and must comply with all laws and regulations of the country
in which you are receiving the goods. Your privacy is important to
us and we know that you care about how information about your order
is used and shared. We would like our international customers and customers
dispatching products internationally to be aware that cross-border
deliveries are subject to opening and inspection by customs authorities.
Content and Copyright
All material on this site is the copyright of sparkipuss
and may not be copied, altered or used in whole or part
without written permission or payment.
We cannot be held legally
responsible for any inaccuracies or omissions on the site that result
in loss or inconvenience. In accessing this site, users accept these
limitations and are advised to check with the company if it is intended
to place reliance on its contents.
We are delighted to receive your contributions to our gallery and the like
but only on the basis that:
you accept that we may exercise editorial control over them and may
decide not to allow publication at our absolute discretion;
• you warrant to us that all such contributions are lawful and not
obscene, offensive, defamatory or infringe any rights of any third
party and that you will indemnify us in respect of any breach of that warranty;
• you warrant to us that all content that you submit will be accurate,
truthful and not misleading in any way;
• you licence us and all Group Companies to use the information you
provide on any medium and you waive your moral rights in respect of
This site provides links to other websites. These links are for your convenience
only and do not signify that we endorse or have any responsibility for the
content of or any transactions that you enter into relating to those linked
sites. You will also be subject to the terms and conditions specific to those
sites. Unfortunately we do not have any control over the availability of linked
pages but will remove links where a site is persistently unreliable.
Law and Jurisdiction
Your use of this website, these terms and any matters arising are subject
to the laws of England. Any dispute is subject to the exclusive jurisdiction
of the Courts of England.
sparkipuss, Business & Technology Centre, Bessemer Drive, Stevenage,
SG1 2DX, United Kingdom